Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for gardening enthusiasts seeking quality tools, decor, and supplies to enhance their outdoor and indoor gardens. You agree to use our site:

• For lawful purposes only
• Without attempting to compromise site security
• Without automated scraping or data collection

1.2 Intellectual Property

All content on gardencare-shops.com, including product descriptions, images, and gardening advice, is our exclusive property. You may not:

• Reproduce or redistribute content without permission
• Use our branding for commercial purposes
• Reverse engineer any website functionality

2. Product Information and Services

2.1 Product Descriptions

We take care to accurately describe our gardening products, including:

• Bird baths, feeders, and backyard habitat items
• Garden tools, supports, and decorative stakes
• Indoor growing systems and lighting solutions

While we strive for accuracy, slight variations in color or size may occur. Product images are representative but may not reflect exact appearance.

2.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Grow light bulbs (due to special handling requirements)
• Opened bags of edgings & mulches (hygiene considerations)
• Personalized/custom items (engraved stakes, etc.)

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you:

• Confirm all information is accurate
• Agree to pay the listed price plus applicable shipping
• Verify your shipping address is in our service area (excluding parts of Asia and remote regions)

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store complete payment information on our servers.

3.3 Pricing and Taxes

Prices are shown in USD. You are responsible for:

• Any customs duties or import taxes for international orders
• Verifying current prices before ordering (prices may change)

4. Shipping and Delivery

4.1 Processing Time

We carefully prepare each gardening item with care:

• Orders processed within 1-2 business days (excluding weekends/holidays)
• You’ll receive tracking information when your order ships

4.2 Shipping Options

We offer two delivery methods:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary by location.

4.3 International Orders

We ship worldwide except to:

• Certain Asian countries (contact us for specifics)
• Remote areas with limited carrier access

5. Returns and Refunds

5.1 Return Policy

Our garden-friendly return policy allows:

• Returns within 15 days of receipt
• Items must be unused in original packaging
• Customer pays return shipping unless our error

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Repackage items securely with all original materials
3. Ship to: Best Garden Care Shop Returns, 3466 Cambridge Place, Baltimore, MD 21201 USA

5.3 Refund Processing

After we receive your return:

• Refunds issued to original payment method
• Processing takes 3-5 business days
• May take 5-10 days to appear on your statement

6. Customer Responsibilities

6.1 Account Security

If you create an account, you must:

• Keep login credentials secure
• Promptly notify us of unauthorized access

6.2 Product Use

When using our gardening products, you agree to:

• Follow all manufacturer instructions
• Use tools and equipment safely
• Check electrical items for compatibility with your home systems

7. Liability Limitations

7.1 Product Liability

Best Garden Care Shop is not liable for:

• Improper product use or installation
• Weather-related damage to outdoor items
• Normal wear and tear of gardening tools

7.2 Website Availability

We strive to maintain continuous site access but aren’t responsible for:

• Temporary outages due to maintenance
• Issues beyond our control (ISP problems, etc.)

8. Dispute Resolution

Any disputes will be resolved through good faith negotiations. If unresolved, disputes will be settled in Maryland courts under US law.

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Best Garden Care Shop, 3466 Cambridge Place, Baltimore, MD 21201 USA