At Best Garden Care Shop, we’re committed to helping your garden thrive from the moment your order arrives to every season thereafter. Our shipping and returns policies are designed with your gardening needs in mind.

Shipping Information

Order Processing

We carefully prepare each gardening item with the same attention you give your plants. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two ways to get your gardening essentials to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and faster delivery

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Garden-Friendly Returns & Exchanges

Just as plants sometimes need replanting, we understand that sometimes products need returning. Our process is designed to be as straightforward as planting a seedling.

Return Policy Details

  • Return window: 15 days from receipt of your order
  • Condition: Items must be unused, in original packaging with all included parts
  • Return shipping: Customer responsibility unless due to our error

Non-Returnable Items

To protect all our gardening customers, we cannot accept returns of:

  • Grow Light Bulbs (special handling requirements)
  • Opened bags of Edgings & Mulches (hygiene reasons)
  • Personalized or custom-made items (including engraved garden stakes)

How to Return or Exchange an Item

Step 1: Prepare Your Return

Carefully repackage the item in its original packaging with all included parts and documentation. For your protection, we recommend using a trackable shipping service.

Step 2: Submit Your Return Request

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Garden Care Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item Name: [Product Name]
Reason for Return: [Please specify]
For exchanges, please indicate the preferred replacement item: [Product Name/SKU if known]

Thank you,
[Your Full Name]
[Your Contact Information]

Step 3: Ship Your Return

After receiving your return authorization, ship the item to:

Best Garden Care Shop Returns
3466 Cambridge Place
Baltimore, MD 21201
USA

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Appearance Time: 5-10 business days to appear on your statement (varies by financial institution)

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund and may provide a prepaid return label in these cases.

Happy Gardening Guarantee

If you have any concerns about your purchase, our gardening experts are here to help. Contact us at [email protected] and we’ll cultivate a solution that helps your garden thrive.

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