Welcome to Best Garden Care Shop’s FAQ page! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our garden-loving support team is always happy to help at [email protected].
About Our Products
What types of gardening products do you offer?
We specialize in high-quality gardening essentials including:
- Garden tools and supplies
- Grow lights and stands
- Bird feeders and baths
- Decorative garden stakes and chimes
- Elevated garden beds and planters
- Flower supports and trellises
- Backyard habitat solutions
- And much more to help your garden thrive!
Are your products suitable for both indoor and outdoor gardening?
Absolutely! We offer products for all gardening environments. Our grow light fixtures and indoor garden solutions are perfect for indoor plant lovers, while our backyard habitat and elevated garden beds are designed for outdoor spaces.
Do you sell live plants or seeds?
Currently, we focus on gardening tools, equipment, and decorative items. We don’t offer live plants or seeds due to international shipping restrictions.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I qualify for free shipping?
Orders totaling $50 or more automatically qualify for free shipping via EMS. For orders under $50, we offer standard shipping via DHL or FedEx for $12.95. Pro Tip: Combine orders with fellow gardeners to reach the free shipping threshold!
Can I change or cancel my order after placing it?
We process orders quickly to get your gardening supplies to you promptly. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
How long does shipping take?
Our shipping times are:
- Standard Shipping ($12.95): 10-15 days after dispatch (DHL/FedEx)
- Free Shipping (orders over $50): 15-25 days after dispatch (EMS)
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. Please note that:
- Customs fees may apply in some countries (not included in your order total)
- Delivery to remote areas may take longer than estimated
- Certain garden tools may be restricted in your region
How are fragile items like bird baths packaged?
We treat every package with the same care we’d give our own garden tools. Fragile items receive special protective packaging with extra cushioning and reinforcement to ensure they arrive safely at your garden’s doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. To be eligible for return:
- Items must be unused and in original packaging
- Please contact us first at [email protected] to initiate the process
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our garden-loving support team is happy to help! You can reach us:
- By email: [email protected]
- By mail: 3466 Cambridge Place, Baltimore, US 21201
Do you offer gardening advice or product recommendations?
Absolutely! Our team consists of passionate gardeners who would love to share their knowledge. Whether you’re looking for the right grow light for seedlings or advice on creating a backyard bird habitat, we’re here to help your garden thrive.
Happy gardening from all of us at Best Garden Care Shop! May your deliveries arrive as promptly as spring follows winter.