At Best Garden Care Shop, we understand that your gardening projects can’t wait. That’s why we’ve designed a delivery system that’s as reliable and thoughtful as our products. Whether you’re planting seedlings under your new grow lights or preparing your backyard habitat for spring, we’ll get your essentials to you promptly and safely.

Our Delivery Promise

From our garden to yours, we promise:

  • Careful Handling: Each item is packed with the same attention we’d give our own garden tools
  • Transparent Timelines: Clear estimates so you can plan your gardening schedule
  • Global Reach: Serving gardeners worldwide (excluding some Asian and remote regions)
  • Eco-Conscious: Using sustainable packaging materials whenever possible

Shipping Options

Choose the delivery method that suits your gardening timeline:

Standard Shipping ($12.95)

For gardeners who want their supplies quickly:

  • Carrier: DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 days after dispatch
  • Ideal for: Time-sensitive projects like starting seedlings or replacing broken tools

Free Shipping (Orders over $50)

For patient gardeners planning ahead:

  • Carrier: EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 days after dispatch
  • Ideal for: Bulk orders of garden supplies or non-urgent decorative items

Pro Gardening Tip: Combine orders with fellow garden enthusiasts to qualify for free shipping while sharing the joy of gardening!

Order Processing

Our Baltimore-based team processes orders with green thumbs and attention to detail:

  • Orders placed before 2pm EST are processed the same business day
  • You’ll receive tracking information via email once your order ships
  • Delicate items like glass bird baths or decorative chimes receive special packaging

International Delivery Notes

While we ship globally, please be aware:

  • Customs fees may apply in some countries (not included in order total)
  • Delivery to remote areas may take longer than estimated
  • Certain live plants or garden tools may be restricted in your region

Returns & Exchanges

If any item doesn’t help your garden thrive:

  • 15-day return policy from delivery date
  • Items must be unused and in original packaging
  • Contact our garden-loving support team at [email protected] to initiate returns

Need Help With Your Order? Our customer care team grows on helping fellow gardeners. Email us at [email protected] or send a letter to our Baltimore greenhouse at 3466 Cambridge Place, Baltimore, US 21201.

Happy gardening, and may your deliveries arrive as promptly as spring follows winter!